Understanding Culture in the workplace is essential for fostering an inclusive environment. While many organisations focus on visible aspects of Culture, such as language and attire, it’s crucial to recognise that the most significant elements often remain hidden beneath the surface. Like an iceberg, only a small portion of Culture is visible, while deeper values and beliefs shape our interactions and perspectives.
The Iceberg Model of Culture
This is a great example of understanding the hidden layers of Culture, the Iceberg Model of Culture by Edward T. Hall in the 1970s. It was created over 50 years ago, but works as a relevant framework today to understand those unseen aspects of Culture that are often the driving forces behind those more visible aspects that we often see.
You see, the iceberg model illustrates how much of Culture lies below our immediate awareness. Just as only about 10% of an iceberg is visible above water, the observable aspects of Culture—like language, dress, and behaviours—represent just a fraction of what truly influences our work environments. The submerged parts include our core values, beliefs, and assumptions that guide our actions and reactions.
Visible and Invisible Layers of Culture
So what are those visible and invisible layers, specifically?
Visible Layers of Culture
The visible aspects of Culture are easily identifiable and often celebrated in diversity initiatives. These include:
- Language and communication styles
- Traditional attire
- Dietary practices
- Holidays and celebrations
- Artistic expressions
While these elements are important, they only provide a glimpse into the broader Cultural understanding.
And the Less Visible Layers of Culture
The hidden layers of Culture are where the real complexities lie:
- Core values and beliefs
- Attitudes towards authority and hierarchy
- Perceptions of time and space
- Decision-making processes
- Concepts of fairness and justice
These invisible factors significantly influence workplace dynamics, affecting everything from collaboration to conflict resolution.
Cultural Misunderstandings
When we overlook the hidden layers of Culture, misunderstandings can occur. A study by the Harvard Business Review found that 70% of executives in cross-Cultural teams reported that Cultural misunderstandings impact productivity. This statistic highlights the need for a deeper understanding of Cultural dynamics.
Research from McKinsey shows that diverse and inclusive workplaces are 35% more likely to outperform financially due to improved team dynamics and decision-making. This demonstrates the tangible benefits of Cultural awareness training in leadership and why overcoming Cultural misunderstandings is essential for the bottom line.
Applying the Iceberg Model in the Workplace
Here’s the thing, the Iceberg Model, and other similar models and training, can significantly improve how we approach diversity and inclusion in the workplace. If we acknowledge that there is more to Culture than what is immediately visible, we can:
- Encourage curiosity about colleagues’ backgrounds.
- Develop empathy for different perspectives.
- Create inclusive policies that address deeper Cultural needs.
- Improve communication by understanding underlying Cultural contexts.
Cultural Intelligence
As workplaces become increasingly global, the demand for Cultural intelligence (CQ) is growing. According to LinkedIn’s Workplace Learning Report, demand for Cultural competence has risen by 32% since 2018. Leaders who grasp the hidden layers of Culture are better positioned to:
- Build trust across diverse teams.
- Resolve conflicts with sensitivity.
- Make decisions that resonate with a multicultural workforce.
Prioritising Cultural Awareness
Recognising the hidden layers of Culture in the workplace is essential for organisational success. To navigate these challenges effectively, organisations should consider investing in comprehensive Cultural awareness training. This training can help:
- Improve team cohesion.
- Improve problem-solving by incorporating diverse perspectives.
- Boost employee engagement and retention.
- Foster innovation through diverse ideas.
- Increase financial returns.
Moving Forward With Professional Support
As a Culturally Sensitive Leadership Coach, I have witnessed how understanding these hidden layers can transform workplaces. It’s not just about recognising differences–it’s about leveraging a rich array of experiences to drive success in all forms.
Are you ready to explore the hidden layers of Culture within your organisation? Let’s discuss how Cultural awareness training can elevate your leadership approach and create a more inclusive workplace environment.
SisDr
Life and Leadership Coach Specialising in Cultural Sensitivity
Coach | Counsellor | Author | Speaker | Activist
For more information on improving Cultural awareness in your organisation, connect with me here.