Cultural sensitivity involves recognising, respecting, and valuing the diverse backgrounds of all employees. diverse Cultures coexist and collaborate, the importance of Cultural sensitivity cannot be overstated in leadership coaching. It’s not just about avoiding misunderstandings or being politically correct; it’s about fostering an environment where every individual feels valued, understood, and empowered to contribute their unique perspectives.
Here are 5 reasons why Cultural Sensitivity is essential in the workplace:
1) Because it reflects our diverse workforce reality
The UK workforce is more diverse than ever, with about 14% of the working-age population coming from different cultural backgrounds (BCS DIVERSITY REPORT 2020). This diversity brings a range of perspectives and experiences to our organisations. As someone with Caribbean African heritage, I recognise the importance of creating inclusive environments where everyone has the opportunity to succeed. When we acknowledge and celebrate our differences, we create workplaces that truly reflect the reality of modern Britain using Cultural Sensitivity.
2) Because future talent needs more diversity
According to Deloitte’s survey, 43% of millennials plan to leave their jobs within two years, while only 28% intend to stay beyond five years. This gap has increased from the previous year. Gen Z employees show even less loyalty, with 61% indicating they would leave within two years if given the choice. Attracting and retaining these generations starts with offering competitive financial rewards and fostering a positive workplace culture.
This is further supported when businesses and their leadership teams are diverse and provide greater flexibility. Employees who are unhappy with their pay and work flexibility are increasingly attracted to the gig economy, particularly in emerging markets. Additionally, a study highlighted by the British Psychological Society found that job seekers are willing to consider positions with lower salaries if the companies are more diverse.
3) Because it reduces workplace discrimination
Sadly, workplace discrimination remains a significant issue, with 22% of UK employees reporting discrimination based on their identity. This figure, based on Savanta’s Market Research in 2023 DE&I report, highlights the ongoing challenges faced by many individuals, particularly those from underrepresented groups.
Cultural sensitivity training and policies help create safer, more inclusive environments for all. Promoting understanding and respect for different cultures can reduce instances of discrimination, whether intentional or unintentional. This not only improves the work environment but also helps organisations comply with equality legislation and avoid potential legal issues.
4) Because it promotes employment and opportunities for diversity and inclusion
Organisations known for cultural sensitivity attract a wider range of applicants. This is vital, as the employment rate for people from diverse cultural backgrounds in the UK is only 62.8%, compared to 75.6% for their white British counterparts according to the Office for National Statistics (2021). Moreover, individuals from diverse backgrounds hold only 1 in 16 top management positions (Druthers Search).
An inclusive reputation helps organisations to access top talent from all backgrounds, giving a ‘competitive edge’ in recruitment. Valuing diversity and inclusion, and Cultural sensitivity, organisations can signal to potential employees that their workplace values equity and equal opportunities for all.
5) Because it’s better for business
Diverse teams boost organisational performance by driving higher cash flow, productivity, innovation revenues, and profit margins, giving companies a competitive edge and better financial outcomes. According to YouGov, organisations with diverse teams enjoy 2.5 times higher cash flow per employee and are 35% more productive. Furthermore, firms with above-average diversity have 19% higher innovation revenues and 9% higher EBIT margins.
A review by Deloitte shows that companies with inclusive Cultures are twice as likely to meet or exceed financial targets, three times as likely to be high-performing, and six times more likely to be innovative and agile. This is partly because diversity helps businesses better understand and serve a broader customer base.
Conclusion
From my own experiences in leadership coaching, I’ve seen how a Culturally sensitive approach can transform organisations, leading to better outcomes for both employees and the business as a whole. Addressing these issues is essential for creating equitable workplaces that harness the full potential of all employees.
SisDr
Life and Leadership Coach Specialising in Cultural Sensitivity
Coach | Counsellor | Author | Speaker | Activist
For further information and support on Cultural Sensitivity, connect with me here.